Tuesday, 25 August 2015

Top tips for successful credit control

By Janine Ambrose, Sales Development Manager, Back Office Support Services

Bad debt is one of the biggest threats that can face any business and undoubtedly many recruiters have suffered the pain but well planned and executed credit control will lower the risk and increase your cash flow.

1.       Credit check all your customers and set credit limits
2.       Communicate your Terms of Business with your clients and ensure they have received a copy.
3.       Invoice on time, accurately and to the right person, errors on invoices cost time, money and reflect negatively on your brand and business.
4.       Make an introduction call to accounts, take a contact name  and confirm payment terms.
5.       Ask if a P.O. number is required (in fact ensure this is asked right from the outset)
6.       During the call ask how they make payment BACS or cheque and follow this up with an email/letter with your bank details and address and keep building rapport.
7.       Review your credit control processes, how robust are they; implement proactive credit control procedures such as contacting clients a few days before payment is due
8.       Strictly follow up promised payment dates, your clients will soon become familiar with this pattern and are less likely to miss promised payment dates
9.       Be firm and polite when dealing with overdue payments and don’t be one of those agencies that is afraid of losing business because you have to take action because a client has not paid on time
10.   Strictly adhering to the above will ensure a healthy cash flow and sleeping well at night!

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